Ordering
WARRANTY
All of our recorders are tested by high level professional performers, through the same protocol as the Boudreau line of instruments. If, however, you are not satisfied with your recorder, you are invited to take advantage of our after-sales service.
Purchasers benefit from a two-week trial period during which we offer to provide either an exchange or refund (at purchaser's option), provided mutual arrangements are made before the instrument is returned. (The recorder must be returned in its case and in original condition.) Please take note: two weeks after the shipping date your cheque will be cashed, and then there will be a 5% charge if the instrument is to be refunded (applies to foreign currencies).
Each of our recorders is sold with a one-year, non-transferable warranty which covers revoicing, tuning and any defects of workmanship. The warranty does not extend to any cracks which might develop due to failure by the player to observe user precautions provided with the instrument.
In addition, free maintenance and a free tune-up
are offered during the one-year warranty period.
PLEASE TAKE NOTE : The warranty does not apply to a recorder whose maintenance was entrusted to another person. Indeed tampering with your instrument can transform it irreversibly. If a replacement was made necessary by this type of intervention, it would be out of warranty and service would be charged.
Download CARE OF INSTRUMENTS
SERVICE
CLIENTS OUTSIDE CANADA, PLEASE READ THIS DOCUMENT
BEFORE SHIPPING AN INSTRUMENT TO OUR WORKSHOP :
Download SHIPPING INSTRUCTIONS
PLEASE NOTE, WE WILL NOT WORK ON ANY INSTRUMENT
ISSUING FROM ANOTHER WORKSHOP OR FACTORY.
For any other brand than Boudreau and Aesthé
you may contact Femke Bergsma :
PRICES
Please note that all prices are subject to change and are shown in U.S. $ and Euros.
PLEASE READ BEFORE ORDERING
For every order, we ask for a deposit equal to 25% of the value, in order to secure a place on the waiting list and establish a delivery date.
Full payment is requested before an order can be shipped, and may be done by Interac transfer(E-transfer), bank transfer, cheque, bank card or international bank draft payable to :
Jean-Luc Boudreau Facteur de Flûtes inc.
All prices are before taxes, applicable only to Canadian residents
All bank charges are the payee's responsibility.
Please contact us to check instruments availability.
For all instruments on special order, full payment is required before initiation of work and there will be no refunds. We will tell you if your request is considered a special order.
SHIPPING AND HANDLING CHARGES
Shipping charge will be confirmed when ordering.
REFUNDS
You must contact us for all refunds.
There is no refund for initial shipping costs. Refund corresponds to original payment received in Canadian dollar.
Jean-Luc Boudreau Facteur de Flutes inc. is not responsible for fluctuations which are incident to international exchange rates of currencies or any other bank fees incurred for payment of a refund.
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